{"id":137,"date":"2024-10-09T08:56:45","date_gmt":"2024-10-09T08:56:45","guid":{"rendered":"https:\/\/freeoseocheck.com\/blog\/2024\/10\/09\/new-policies-shady-review-schemes-is-google-helping-or-hurting\/"},"modified":"2024-10-09T08:56:45","modified_gmt":"2024-10-09T08:56:45","slug":"new-policies-shady-review-schemes-is-google-helping-or-hurting","status":"publish","type":"post","link":"https:\/\/freeoseocheck.com\/blog\/new-policies-shady-review-schemes-is-google-helping-or-hurting\/","title":{"rendered":"New Policies &#038; Shady Review Schemes: Is Google Helping or Hurting?"},"content":{"rendered":"<p><em>What&#8217;s going on with Google, fake reviews, and &#8220;review removal&#8221; services right now? BrightLocal contributor and Google Business Profile Gold Product Expert, Sam Knight, takes on the thorny issue and finds all is not well in the realm of reviews. Hold onto your hats\u2014it&#8217;s about to get messy.<\/em><\/p>\n<p>Fake reviews are out of control on Google. Signaling a desire to address the problem, Google released <a href=\"https:\/\/support.google.com\/business\/answer\/14114287?hl=en-GB\" target=\"_blank\" rel=\"noopener\">tougher GBP guidelines last week<\/a> that warn merchants of new punishments for \u201cfake engagement&#8221;.<\/p>\n<p>This should be a welcomed change, of course. But is it too little, too late? Will these new policies actually help? And will innocent merchants suffer too?<\/p>\n<p>Considering merchants are <em>already suffering<\/em> from weak policy enforcement and seemingly automated appeal tools, you definitely won\u2019t find me celebrating quite yet.<\/p>\n<p>And that\u2019s just the first reason I\u2019m skeptical! In this article, we\u2019ll take a look at the state of restricted content policies, Google\u2019s years-long enablement of harmful third-party reputation services, and why you might want to consider precautions to prevent any headaches to come.<\/p>\n<h2><span style=\"font-family: 'andale mono', monospace;\">Google\u2019s New Review Policies<\/span><\/h2>\n<p>Earlier this year, I started hearing reports from folks in the EU that their Google Business Profile reviews had been disabled for 30 days due to fake engagement. This was the first quiet sign Google was ramping up new tests to fight fake positive reviews.<\/p>\n<p>Now, Google has gone public with new policies and a list of punishments for merchants who are caught engaging in fake engagement violations:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-post-image wp-image-123387 lazyload\" src=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-640x404.png\" alt=\"Business Profile Restrictions\" width=\"640\" height=\"404\" srcset=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-300x190.png 300w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-1024x647.png 1024w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-768x485.png 768w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-1536x971.png 1536w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-800x506.png 800w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-1356x857.png 1356w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-414x262.png 414w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-551x348.png 551w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-860x543.png 860w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-320x202.png 320w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-926x585.png 926w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-1200x758.png 1200w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-640x404.png 640w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-190x120.png 190w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-480x303.png 480w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-1095x692.png 1095w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-783x495.png 783w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-398x251.png 398w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-1566x990.png 1566w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-796x503.png 796w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-380x240.png 380w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-475x300.png 475w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-950x600.png 950w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-886x560.png 886w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions-237x150.png 237w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Business-Profile-restrictions.png 1600w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>Aside from losing the fake reviews, Google might:<\/p>\n<ul>\n<li>Disable new reviews temporarily<\/li>\n<li>Hide existing reviews\u2014even genuine ones<\/li>\n<li>Display a public \u201cshame banner\u201d on their listing to warn consumers of fake reviews<\/li>\n<\/ul>\n<p>If you\u2019re wondering what this \u201cshame banner\u201d looks like, local marketing advisor <a href=\"https:\/\/www.linkedin.com\/posts\/mblumenthal_in-the-uk-suspected-review-abuse-on-a-google-activity-7241513070794010625-jzJ-?utm_source=share&amp;utm_medium=member_desktop\" target=\"_blank\" rel=\"noopener\">Mike Blumenthal shared an example<\/a> of one in the wild from the UK.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"lazyload alignnone wp-image-123388\" src=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-640x1388.png\" alt=\"Shame Banner\" width=\"350\" height=\"759\" srcset=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-138x300.png 138w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-472x1024.png 472w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-708x1536.png 708w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-414x898.png 414w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-551x1195.png 551w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-320x694.png 320w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-640x1388.png 640w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-55x120.png 55w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-480x1041.png 480w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-398x863.png 398w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-111x240.png 111w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-277x600.png 277w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-258x560.png 258w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-517x1120.png 517w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner-69x150.png 69w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Shame-Banner.png 738w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/p>\n<p>While this could be cool, if you\u2019re like me, you may already be wondering about \u201cfalse positives\u201d and if adequate recourse will be in place.<\/p>\n<p>Will you now be targeted with fake positive reviews from competitors and black hat SEOs trying to sabotage your business? To be frank, yeah, probably.<\/p>\n<p>Though fairly uncommon, I have already seen \u201cpositive review attack\u201d complaints on the GBP Help Community. Here\u2019s what I mean:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-post-image wp-image-123389 lazyload\" src=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-640x271.png\" alt=\"Bombarded\" width=\"640\" height=\"271\" srcset=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-300x127.png 300w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-1024x434.png 1024w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-768x325.png 768w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-800x339.png 800w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-1356x574.png 1356w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-414x175.png 414w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-551x233.png 551w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-860x364.png 860w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-320x136.png 320w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-926x392.png 926w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-1200x508.png 1200w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-640x271.png 640w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-283x120.png 283w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-480x203.png 480w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-1095x464.png 1095w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-783x332.png 783w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-398x169.png 398w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-796x337.png 796w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-567x240.png 567w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-708x300.png 708w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-1416x600.png 1416w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-1322x560.png 1322w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded-354x150.png 354w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Bombarded.png 1506w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>While these more serious punishments will hopefully discourage merchants from buying fake reviews, they will also entice some to attack their competition.<\/p>\n<p>For that reason, it would probably be wise to start:<\/p>\n<ol>\n<li>Monitoring 5-star review activity for unrecognized reviews<\/li>\n<li>Reporting suspicious 5-star reviews immediately<\/li>\n<li>Contacting Google support if the reviews are not removed<\/li>\n<\/ol>\n<p>Fortunately, it does appear merchants will be warned before punishments are placed, allowing time to <a href=\"https:\/\/support.google.com\/business\/contact\/submit_your_business_profile_for_review\" target=\"_blank\" rel=\"noopener\">submit an appeal<\/a> of the decision.<\/p>\n<p>That\u2019s good\u2026 however, if history proves anything, Google doesn\u2019t have the best track record of processing appeals and protecting merchants.<\/p>\n<p>In my years of experience consulting business owners and communicating with Google Support about review violations, I\u2019m not exactly confident the appeal form will be user-friendly.<\/p>\n<p>In fact, reporting review violations is currently so difficult that merchants often turn to consultants or shady reputation management services to help remove reviews&#8230;<\/p>\n<p>\u2026reviews that violate Google\u2019s own policies, mind you.<\/p>\n<p>And where do they find these services? On Google, of course!<\/p>\n<p>What\u2019s worse? <em>Google enables and profits from Google review removal services<\/em> by means of Google Ads\u2014and these ads are ripe with deceptive marketing, manipulative sales tactics, and false pretenses that prey on desperate business owners. Let&#8217;s take a deep dive into that.<\/p>\n<h2>Reputation Rackets Alive and Thriving<\/h2>\n<p>Online Reputation Management, or ORM, has had many shady actors for quite some time. <a href=\"https:\/\/www.forbes.com\/sites\/cherylsnappconner\/2013\/05\/09\/the-dark-side-of-reputation-management-how-it-affects-your-business\/\" target=\"_blank\" rel=\"noopener\">Forbes wrote an expos\u00e9 in 2013<\/a> highlighting manipulative and even illegal practices throughout the industry, from outright extortion to reputation service price gouging.<\/p>\n<p>I\u2019ve seen countless examples of individuals getting random negative reviews only to be immediately contacted with a cold offer to remove their negative reviews for a fee. Some of these scammers flatly admit it\u2019s blackmail!<\/p>\n<p>These tactics predate the current Google review gold mine, such as the notorious <a href=\"https:\/\/www.chicagotribune.com\/2018\/05\/18\/owners-of-mugshotscom-accused-of-extortion-they-attempted-to-profit-off-of-someone-elses-humiliation\/\" target=\"_blank\" rel=\"noopener\">mugshot removal scams<\/a> (article only available in USA) that acquire and post mugshots online, and then contact the individuals with an extortion fee to remove it. In this case, you aren\u2019t paying for reputation management\u2014you are just paying a ransom.<\/p>\n<p>And just like kidnapping, paying the ransom encourages copycat antics.<\/p>\n<p>While these blackmail tactics are obvious abuse, an even more successful racket has been operating in the open for years: \u201cGuaranteed\u201d review removal services.<\/p>\n<h2>Beware Ads For \u201cGuaranteed\u201d Review Removal<\/h2>\n<p>Have you ever been desperate to remove a bad review?<\/p>\n<p>Countless \u201creputation management\u201d companies know you have \u2013 or will be, and are ready to profit from that desperation.<\/p>\n<p><em><strong>GUARANTEED REVIEW REMOVAL<\/strong><\/em><\/p>\n<p><em><strong>ONLY PAY IF IT\u2019S REMOVED<\/strong><\/em><\/p>\n<p>Maybe you\u2019ve seen these ads on Google, LinkedIn, Instagram, Facebook, and so on.<\/p>\n<p>Just search \u201c<a href=\"https:\/\/www.brightlocal.com\/learn\/review-management\/profile-management\/how-to-remove-google-reviews\/\" target=\"_blank\" rel=\"noopener\">remove Google reviews<\/a>\u201d and you\u2019ll see as many ads as if you were searching for a personal injury lawyer.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-post-image wp-image-123390 lazyload\" src=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-640x584.png\" alt=\"Google Screenshot\" width=\"640\" height=\"584\" srcset=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-300x274.png 300w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-768x701.png 768w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-800x730.png 800w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-414x378.png 414w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-551x503.png 551w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-860x785.png 860w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-320x292.png 320w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-926x845.png 926w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-640x584.png 640w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-131x120.png 131w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-480x438.png 480w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-783x715.png 783w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-398x363.png 398w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-796x727.png 796w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-263x240.png 263w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-329x300.png 329w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-657x600.png 657w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-613x560.png 613w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot-164x150.png 164w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Google-screenshot.png 953w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>These ads have been shown <em>for years<\/em> above Google\u2019s <a href=\"https:\/\/support.google.com\/business\/answer\/4596773\" target=\"_blank\" rel=\"noopener\">free review management tool<\/a>\u2014a tool that many don\u2019t even know exists, let alone how to use it.<\/p>\n<p>And these ads aren\u2019t cheap. Some keywords related to Google review removals are fetching a staggering <em>$40 per click<\/em> <em>or more in Google Ads<\/em>. At those prices, Google review removal is quickly earning itself a spot among the most expensive paid search categories like loans, insurance, mortgages, and attorneys!<\/p>\n<p>That\u2019s because it\u2019s a wildly profitable industry that relies on desperate merchants who will pay (possibly anything) to have a negative review removed.<\/p>\n<p>For example, I once helped a small business owner, a dog trainer, who had a review from a bitter romantic partner who accused him of abusing animals. For those who love animals, that\u2019s an instant dealbreaker and a possible death sentence for this business.<\/p>\n<p>He risked a lot of money to companies that promised to remove the review, yet none were successful (despite obvious violations in the review).<\/p>\n<p>I knew the review broke GBP guidelines and there was a path of recourse. I gave the business owner some advice which subsequently had the review taken down successfully (and no, I didn\u2019t charge a \u201cguaranteed removal fee\u201d).<\/p>\n<p>With <a href=\"https:\/\/ads.google.com\/intl\/en_us\/home\/tools\/keyword-planner\/\" target=\"_blank\" rel=\"noopener\">keyword planner<\/a> reporting over 250,000 searches per month related to removing Google reviews, I know many are falling for a gimmick \u2013 or else no business in their right mind would pay up to $40 to win a single click.<\/p>\n<p>I\u2019ve reported thousands of Google reviews that were successfully removed. As a GBP Product Expert, you can find me volunteering on the <a href=\"https:\/\/www.brightlocal.com\/learn\/google-business-profile-forum-help\/\" target=\"_blank\" rel=\"noopener\">Google Help Community<\/a> regularly helping merchants with bugs, <a href=\"https:\/\/www.brightlocal.com\/learn\/google-business-profile\/support-common-issues\/suspensions\/\" target=\"_blank\" rel=\"noopener\">suspensions<\/a>, and yes, many review violations. I know firsthand that no reputation company, no matter how high their fees, can be better at reporting Google reviews than any average person who really understands the process and Google policies.<\/p>\n<p>For one, reviews are only removed when they violate <a href=\"https:\/\/support.google.com\/contributionpolicy\/answer\/7400114?hl=en\" target=\"_blank\" rel=\"noopener\">Google\u2019s restricted content policies<\/a>. No company can delete the review, nor can you pay Google to remove it.<\/p>\n<p>There is no proprietary secret or backdoor to get reviews removed. The real challenge is actually getting a Google Support representative who is aware of and understands the guidelines (in your native language). That\u2019s it.<\/p>\n<p>So, at best, any paid service is just good at communicating with <a href=\"https:\/\/www.brightlocal.com\/learn\/google-business-profile\/support-common-issues\/getting-support\/\" target=\"_blank\" rel=\"noopener\">Google Support<\/a> and informing them of their own guidelines.<\/p>\n<p>And that\u2019s <em>at best<\/em>. What\u2019s actually happening is often worse.<\/p>\n<h2>Why You Shouldn\u2019t Pay \u201cOnly if it\u2019s Removed\u201d<\/h2>\n<p>I get it, it\u2019s enticing. Especially if you\u2019re a civil trial lawyer, for example, who works on a similar basis.<\/p>\n<p>Why should you pay unless the desired outcome is achieved? Seems like a no-brainer, but isn\u2019t that simple.<\/p>\n<p>How do these reputation companies do it, exactly? Is it a backdoor connection at Google? An algorithm? Do they have a team of super lawyers to threaten legal action against <a href=\"https:\/\/www.reuters.com\/legal\/us-judge-rules-google-broke-antitrust-law-search-case-2024-08-05\/\" target=\"_blank\" rel=\"noopener\">the official monopoly of search<\/a>?<\/p>\n<p>What\u2019s the secret!?<\/p>\n<p>*drumroll*<\/p>\n<p>\u2026 nothing.<\/p>\n<p>The real secret sauce is not their reporting tactics, it\u2019s their business model.<\/p>\n<p>Here it goes: They click the flag button, and then they bill you $1,000 if the review disappears.<\/p>\n<p>And yes, I have seen agreements for much more than $1,000 per review. Do this at scale, and we\u2019re talking some serious dough. No wonder they are paying $40 per click for the ads!<\/p>\n<p>Now, some of these companies may be more sophisticated in their tactics than just clicking the report button. And by &#8220;sophisticated&#8221;, I mean using Google\u2019s free review management tool that I mentioned above.<\/p>\n<p>Even then, no one can guarantee or promise your review is coming down. Only Google, and Google alone, has the authority to remove a review.<\/p>\n<p>The other issue is that there is absolutely no reliable way to attribute who or what event triggered a review to finally get removed. Google does not send a certificate that says \u201cCongratulations Generic Reputation Company LLC\u2014<em>you<\/em> removed this review! Go ahead and bill your customer now!\u201d<\/p>\n<p>That\u2019s because <em>Google<\/em> removed the review, because it already violated <em>their<\/em> guidelines. It wasn\u2019t because of Generic Reputation Company LLC, you, me, or anyone else.<\/p>\n<p>It was because Google didn\u2019t notice the violation, but now they do&#8230; oops!<\/p>\n<h2>How Reviews Are Actually Removed<\/h2>\n<p>No ORM company can claim or even prove that they were responsible for a Google review being removed.\u00a0<\/p>\n<p>Despite reporting thousands of reviews myself, I have never once been informed that I was responsible in any way, nor can I truly take credit for the results.<\/p>\n<p>Let me explain: Reviews can come down at any time. It can be the result of:<\/p>\n<ul>\n<li>Flagging from the business owner or other users<\/li>\n<li>Appeals in the Review Tool<\/li>\n<li>Escalations on the GBP Help Community<\/li>\n<li>The user removed it themselves<\/li>\n<li>The reviewer\u2019s account was suspended<\/li>\n<li>Possibly a combination of reports<\/li>\n<li>Or even just automatically from a Google algorithm update<\/li>\n<\/ul>\n<p>Just like the search algorithm, Google periodically pushes <a href=\"https:\/\/www.nearmedia.co\/a-guide-to-googles-review-filter\/\" target=\"_blank\" rel=\"noopener\">updates to their review filter<\/a> algo.<\/p>\n<p>Earlier this year, <a href=\"https:\/\/searchengineland.com\/google-says-it-took-down-45-more-fake-reviews-in-2023-thanks-to-new-algorithm-437437#:~:text=%E2%80%9CIn%202023%2C%20this%20new%20algorithm,updates%20to%20listings%20and%20more.\" target=\"_blank\" rel=\"noopener\">Google said they removed 45% more reviews in 2023<\/a> thanks to their new review algorithm.<\/p>\n<p>Google also does not inform anyone of the precise source of removal or if they were affected by this algorithm, likely to prevent review manipulation.<\/p>\n<p>So what happens if your review gets taken down by one of these algorithms after you sign a guaranteed review removal contract?<\/p>\n<h2>How \u201cGuaranteed\u201d Removal Works<\/h2>\n<p>Those willing to pay anything to remove a review usually don\u2019t care who removes the review. So what if an ORM company can\u2019t prove they really did it? The review is gone, hallelujah!<\/p>\n<p>Well, not so fast. Aside from the ethics concerns of their marketing strategy, the reason you should care is because you can do it <em>for free<\/em>, and may even be paying for nothing.<\/p>\n<p>Without naming names, here\u2019s a shot directly from the website of one of the biggest advertisers in this space:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-post-image wp-image-123392 lazyload\" src=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-640x425.jpg\" alt=\"How Much Does It Cost?\" width=\"640\" height=\"425\" srcset=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-300x199.jpg 300w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-1024x680.jpg 1024w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-768x510.jpg 768w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-800x531.jpg 800w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-1356x901.jpg 1356w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-414x275.jpg 414w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-551x366.jpg 551w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-860x571.jpg 860w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-320x213.jpg 320w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-926x615.jpg 926w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-1200x797.jpg 1200w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-640x425.jpg 640w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-181x120.jpg 181w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-480x319.jpg 480w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-1095x727.jpg 1095w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-783x520.jpg 783w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-398x264.jpg 398w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-796x529.jpg 796w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-361x240.jpg 361w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-452x300.jpg 452w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-903x600.jpg 903w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-843x560.jpg 843w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost-226x150.jpg 226w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/How-Much-Does-It-Cost.jpg 1406w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>Ehem, \u201cwe\u201d? you mean when <em>Google<\/em> removes it?<\/p>\n<p>Over the past year, this company\u2019s ad spend has skyrocketed, estimated at over 4,000 paid search users per month.<\/p>\n<p>Not to mention, this is actually \u2018helpful content\u2019 too, by the way, because ironically they seem to be one of the lucky ones to benefit from the March core algorithm update!<\/p>\n<p>In the August update, they saw even greater gains.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-post-image wp-image-123393 lazyload\" src=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-640x281.png\" alt=\"March Hcu\" width=\"640\" height=\"281\" srcset=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-300x132.png 300w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-1024x449.png 1024w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-768x337.png 768w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-1536x674.png 1536w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-800x351.png 800w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-1356x595.png 1356w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-414x182.png 414w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-551x242.png 551w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-860x377.png 860w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-320x140.png 320w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-926x406.png 926w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-1200x527.png 1200w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-640x281.png 640w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-274x120.png 274w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-480x211.png 480w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-1095x480.png 1095w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-783x344.png 783w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-398x175.png 398w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-1566x687.png 1566w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-796x349.png 796w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-547x240.png 547w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-684x300.png 684w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-1368x600.png 1368w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-1276x560.png 1276w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU-342x150.png 342w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/March-HCU.png 1600w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>Meanwhile, other businesses suffered or were even forced to file for bankruptcy as the result of the controversial March \u201cHelpful Content\u201d Update, like in <a href=\"https:\/\/www.seroundtable.com\/hardbacon-core-update-bankruptcy-37957.html\" target=\"_blank\" rel=\"noopener\">this example reported<\/a> by Barry Schwartz.<\/p>\n<p>It\u2019s not just one offender either. Here\u2019s another popular \u201ccontent removal\u201d service:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-post-image wp-image-123394 lazyload\" src=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-640x607.jpg\" alt=\"Content Removal\" width=\"640\" height=\"607\" srcset=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-300x285.jpg 300w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-1024x972.jpg 1024w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-768x729.jpg 768w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-800x759.jpg 800w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-1356x1287.jpg 1356w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-414x393.jpg 414w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-551x523.jpg 551w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-860x816.jpg 860w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-320x304.jpg 320w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-926x879.jpg 926w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-1200x1139.jpg 1200w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-640x607.jpg 640w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-126x120.jpg 126w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-480x456.jpg 480w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-1095x1039.jpg 1095w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-783x743.jpg 783w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-398x378.jpg 398w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-796x755.jpg 796w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-253x240.jpg 253w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-316x300.jpg 316w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-632x600.jpg 632w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-590x560.jpg 590w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-1180x1120.jpg 1180w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal-158x150.jpg 158w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Content-Removal.jpg 1374w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>Or this one, another Google Ad buyer, with this on their Google Ads landing page:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-post-image wp-image-123395 lazyload\" src=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-640x418.jpg\" alt=\"Remove Bad Reviews\" width=\"640\" height=\"418\" srcset=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-300x196.jpg 300w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-1024x669.jpg 1024w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-768x502.jpg 768w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-800x523.jpg 800w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-414x270.jpg 414w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-551x360.jpg 551w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-860x562.jpg 860w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-320x209.jpg 320w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-926x605.jpg 926w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-640x418.jpg 640w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-184x120.jpg 184w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-480x314.jpg 480w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-1095x715.jpg 1095w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-783x511.jpg 783w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-398x260.jpg 398w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-796x520.jpg 796w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-367x240.jpg 367w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-459x300.jpg 459w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-919x600.jpg 919w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-857x560.jpg 857w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews-230x150.jpg 230w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Remove-Bad-Reviews.jpg 1188w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>(Google reviews reappear after removal all the time, by the way.)<\/p>\n<p>The consistent pattern I find with merchants is that many seem to genuinely believe these ORM companies must have a super-secret connection or black hat tactic.<\/p>\n<p>So how could they get away with selling <em>bupkis<\/em>?<\/p>\n<p>To illustrate why that can be so, consider civil trial lawyers again, many of whom also use this same payment model: except their work is evident. There\u2019s no question which firm represented you, who showed up on trial day, or who negotiated the settlement. \u201cNo Win &#8211; No Fee\u201d agreements seem perfectly fair in this case, since there\u2019s no question who did the work and won.<\/p>\n<p>But when it comes to ORM, they actually don\u2019t <em>have<\/em> to do any work to get paid under this model. Sure, the more work they do, the more money\u2014so it\u2019s in their best interest to try. And maybe some do work.<\/p>\n<p>But my point is that this \u201cremoval guarantee\u201d marketing model is deceptive and unethical, even if they do work. That\u2019s because \u201csuccess\u201d is not based upon their work. It\u2019s based upon <em>an event<\/em> that can occur unrelated to their work, and is often accompanied by lies about how the process really works.<\/p>\n<p>With this model, money can still be made without a deliverable or accountability. Sign enough contracts and some will pay off. It\u2019s just a numbers game.<\/p>\n<p>In the same vein, I could guarantee your favorite NFL team will win the Superbowl: <em>only pay if they win! <\/em>With at least one customer per team, I\u2019m guaranteed a payday.<\/p>\n<p>And hence the doubling, tripling, and quadrupling down on Google Ad allocation from review removal services. And because customers are only billed after their desired outcome, few will complain!<\/p>\n<p>I have reviewed contracts from some of these companies. Generally, the agreement is if the review disappears within 3 months, 6 months, etc., for any reason: you pay up. With no option to back out, there isn\u2019t actually a deliverable. It\u2019s really just a guarantee <em>from you<\/em> to owe someone else money in the event your review suddenly disappears\u2026<\/p>\n<p>&#8230;wait, what?<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-post-image wp-image-123396 lazyload\" src=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-640x354.png\" alt=\"Legal Jargon\" width=\"640\" height=\"354\" srcset=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-300x166.png 300w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-1024x566.png 1024w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-768x424.png 768w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-1536x849.png 1536w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-800x442.png 800w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-1356x749.png 1356w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-414x229.png 414w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-551x304.png 551w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-860x475.png 860w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-320x177.png 320w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-926x512.png 926w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-1200x663.png 1200w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-640x354.png 640w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-217x120.png 217w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-480x265.png 480w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-1095x605.png 1095w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-783x433.png 783w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-398x220.png 398w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-1566x865.png 1566w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-796x440.png 796w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-434x240.png 434w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-543x300.png 543w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-1086x600.png 1086w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-1014x560.png 1014w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon-271x150.png 271w, https:\/\/www.brightlocal.com\/wp-content\/uploads\/2024\/09\/Legal-jargon.png 1600w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>Note the exclusivity clause. The client is prohibited from reporting the review or merely contacting anyone in relation to review removal; but oh, by the way, you still get billed anyway even if you don\u2019t breach this clause.<\/p>\n<p>Huh? So why follow the exclusivity clause if there is no incentive?<\/p>\n<p>An <a href=\"https:\/\/zuva.ai\/contract-central\/exclusivity-clause\/\" target=\"_blank\" rel=\"noopener\">exclusivity clause<\/a> usually protects one or both parties from being undermined. Ironically, in the case of Google reviews, this exclusivity agreement actually works <em>against<\/em> the vendor\u2019s own definition of \u201csuccessful removal.\u201d<\/p>\n<p>So the true purpose of this \u201cclause\u201d is just more deception. It appears to be an acknowledgment disguised in legalize that <em>they can\u2019t prove a deliverable<\/em>, nor will they know themselves how a review got removed and if there was even a breach\u2014so they ask you kindly not to report the review in the meantime (to avoid objections they cannot counter).<\/p>\n<p>To me, this agreement sounds like a dentist who, looking at a clearly rotten tooth, asks that you promise to pay him when the tooth is removed. Sounds fair, right?<\/p>\n<p>Except he didn\u2019t say <em>he<\/em> would remove it. Check the fine print. He\u2019s just going to send a bill when that bad boy falls out!<\/p>\n<p>And if the tooth never comes out? Meh, whatever. No loss for him anyway. He\u2019s got 100 other customers with poor flossing habits just waiting to pay off.<\/p>\n<p>Yeah. That\u2019s the shtick. If the company actually does nothing, and the review comes down anyway, expect a bill.<\/p>\n<p>(The same contract shown above also requires a credit card on file for automatic billing and includes a credit bureau reporting agreement if you fail to pay.)<\/p>\n<p>Unfortunately, unlike the dentist, you can\u2019t prove the ORM company didn\u2019t do any work. The agreed terms were indeed met, and you\u2019re left holding the bag. They, on the other hand, get to safely hide behind apparent \u201cproprietary industry secrets\u201d and a clever contract.<\/p>\n<p>So, really, this isn\u2019t guaranteed review removal at all. It\u2019s professional gambling with guaranteed stakes\u2026 and <em>you\u2019re<\/em> the banker!<\/p>\n<p>I\u2019m no lawyer, but the legality of these contracts is questionable to me. At a minimum, they are super lame. I know I wouldn\u2019t sign one.<\/p>\n<p>Google should know better than anyone that guaranteed review removal offers are bogus. The least they could do is show their free review management tool more prominently\u2014or maybe just ban false advertisements?<\/p>\n<h2>Summing Up: Take Contol of Your Reputation Management<\/h2>\n<p>Google is finally getting tougher on fake reviews, but who knows if it\u2019s the action many were hoping for. I\u2019ve explained the sad state of review removal, deceptive reputation services, and how Google profits as a result.<\/p>\n<p>Because these shady review services are only possible due to Google\u2019s weak enforcement of its own policies, merchants may want to follow the track record and take measures to prevent any possible implications. By taking the time to understand Google policies and the new guidelines for fake engagement, you can mitigate the risk of falling victim to any new black hat tactics on the horizon.<\/p>\n<p>Be sure to warn other business owners, too. The more that are aware, the more likely there is to be meaningful action to prevent online review abuse that consistently hurts businesses and consumers alike.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What&#8217;s going on with Google, fake reviews, and &#8220;review removal&#8221; services right now? BrightLocal contributor and Google Business Profile Gold Product Expert, Sam Knight, takes on the thorny issue and finds all is not well in the realm of reviews. Hold onto your hats\u2014it&#8217;s about to get messy. Fake reviews are out of control on&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[27,26,21],"class_list":["post-137","post","type-post","status-publish","format-standard","hentry","category-news","tag-google-business-profile","tag-news","tag-reviews"],"_links":{"self":[{"href":"https:\/\/freeoseocheck.com\/blog\/wp-json\/wp\/v2\/posts\/137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/freeoseocheck.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/freeoseocheck.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/freeoseocheck.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/freeoseocheck.com\/blog\/wp-json\/wp\/v2\/comments?post=137"}],"version-history":[{"count":0,"href":"https:\/\/freeoseocheck.com\/blog\/wp-json\/wp\/v2\/posts\/137\/revisions"}],"wp:attachment":[{"href":"https:\/\/freeoseocheck.com\/blog\/wp-json\/wp\/v2\/media?parent=137"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/freeoseocheck.com\/blog\/wp-json\/wp\/v2\/categories?post=137"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/freeoseocheck.com\/blog\/wp-json\/wp\/v2\/tags?post=137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}